FREQUENTLY ASKED QUESTIONS
What is Gambettes Box?
Gambettes Box is a monthly subscription Box that contains two pairs of tights each month. Each Gambettes Box is adapted to the season and the latest fashion trends to keep you ahead of the crowd. You will receive a wide range of different motifs, derniers, colours and styles throughout your subscription. During the summer months, (June, July and August) instead of receiving tights, you will receive one piece per month from our Gambettes Summer Collection.
How can I subscribe to Gambettes Box?
When will I receive my Gambettes Box?
Your first Gambettes Box can take up to 3 weeks to arrive. After that, you will receive your Boxes between the 15th and the 25th of each month. If you have not received your Box by this date, do feel free to contact us.
Will I receive my next Box automatically?
Yes, the renewal of the subscription is automatic every month, so you do not have to worry about your next Box, even if it is advertised out of stock on our site! (We reserved one just for you!)
How do I change my size?
You can change your tights size by logging into "My Account" and then clicking on "My Orders". You will be given the option to change the size, then you just have to validate your change. If you want the change to be effective for your next Box, we advise you to make the change before the end of the previous month. For example: If you would like to change the size for your September Box, you need to make the modifications before the 31st of August.
I only want to receive one Box, when do I have to unsubscribe?
Of course, anything is possible! You can suspend your subscription at any time. If you only want to receive one Box, sign up for a monthly recurring subscription and then unsubscribe after you make payment. Your account will be debited shortly after you subscribe. Your subscription will appear to have expired when you go to My Account, but you will still receive one box, and one box only.
How do I buy a gift subscription?
You can create a gift subscription just like you would create a personal subscription. Choose your friends size with the help of our size guide and enter her name and delivery details. It’s completely up to you how many months you would like to gift. When you would like her to stop receiving Boxes, just log into your account and cancel the subscription.
P.S: If you would like a printable gift card, just get in touch and we can send this to you by email.
How do I create a gift subscription when I already have my own subscription?
You can have as many active subscriptions as you like. If you already have an active subscription, just log into your account and click subscribe (on the left hand side of our logo). Choose the size you would like to gift then enter your friend’s name and address just like you did for your own subscription.
I paused my subscription and now I would like to cancel it. How can I do this?
Once you pause your subscription the option to cancel is no longer available.
If you wish to permanently cancel your subscription you need to log into My Account > My Subscriptions (on the left hand side) > Finished tab (on the top) and click "Enable" on the Boxes you have paused. Once you have done this click the "Current" tab and you will see the option to "Cancel". If you have any trouble unsubscribing you can contact our customer care team.
When will payments be taken for Gambettes Box?
For monthly subscriptions, payment is taken on the first working day of the month. For gift subscriptions, the total amount will be debited from your account as soon as you subscribe. They appear on your bank statement between a few days and a few hours after subscription (depending on the time you order and on your bank)
How do I change my bank details?
You can change them yourself by logging into your "My Account", then click "My Orders" on the left hand side and then click "Change my bank details". Don’t forget to validate your changes.
Can I pay for my Box with my Paypal account?
Unfortunately, it’s not possible to pay for a subscription using a Paypal account. However, we are working on other payment methods so if you have suggestions don't hesitate to share them with us for consideration.
Do you accept prepaid cards?
Unfortunately, we do not accept prepaid cards for a monthly recurring subscription (i.e you can only purchase one box using this method of payment. Once payment is processed, your subscription will be automatically cancelled.) If you would like to receive Gambettes Box every month, you can re-subscribe and pay using the SEPA payment option. This will allow you to enter your IBAN number and create a recurring subscription.
I subscribed using a prepaid card and now my subscription is cancelled, will I still receive my Box?
Yes. Your subscription was automatically cancelled once payment was processed as we do not accept prepaid cards as a form of payment for recurring subscriptions. Don’t worry, you will receive the Box you ordered. If you would like to restart your subscription, you can re-subscribe and pay using the SEPA direct debit payment option. This will allow you to enter your IBAN number and create a recurring subscription.
What is a SEPA Payment?
Single Euro Payments Area (SEPA) transfer or SEPA direct debit is a way of making payment in euros by entering your IBAN number instead of your card details. If you have a prepaid card and you would like to create a recurring subscription this is the payment method for you!
The payment for your first Box can take up to 5 business days to process so don’t worry if you see your payment status as “Awaiting authorisation” this is completely normal. All subsequent payments for future Boxes are processed with 1-2 working days. Once your payment is processed your Box will be sent.
How do I change my delivery address?
Simply login to your account and click “My Subscriptions” on the left hand side of the screen.
You will see the option to “Edit the delivery.” If you don’t see this option for the current month, it means that your Box is already being shipped therefore no modifications can be made.
You must make any modifications before the end of the month to ensure that they will be taken into account the following month, if not your next Box will be out there all alone, at the wrong address.
In which countries do you deliver Gambettes Box?
Gambettes Box is available in Germany, Austria, Belgium, Denmark, Spain, Finland, Ireland, Italy, Luxembourg, the Netherlands, the United Kingdom and Sweden. If you want to receive Gambettes Box in France it is here.