FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Gambettes Box?

Gambettes Box is a monthly subscription Box that contains two pairs of tights each month. Each Gambettes Box is adapted to the season and the latest fashion trends to keep you ahead of the crowd. You will receive a wide range of different motifs, derniers, colours and styles throughout your subscription. During the summer months, (June, July and August) instead of receiving tights, you will receive one piece per month from our Gambettes Summer Collection.

MY SUBSCRIPTION 

When will I receive my Gambettes Box?

Your first Gambettes Box can take up to 3 weeks to arrive. After that, you will receive your Boxes between the 15th and the 25th of each month. If you have not received your Box by this date, do feel free to contact us.

Will I receive my next Box automatically?

Yes, the renewal of the subscription is automatic every month, so you do not have to worry about your next Box, even if it is advertised out of stock on our site! (We reserved one just for you!)

How do I change my size?

You can change your tights size by logging into "My Account" and then clicking on "My Orders". You will be given the option to change the size, then you just have to validate your change. If you want the change to be effective for your next Box, we advise you to make the change before the end of the previous month. For example: If you would like to change the size for your September Box, you need to make the modifications before the 31st of August. 

I only want to receive one Box, when do I have to unsubscribe?

Of course, anything is possible! You can suspend your subscription at any time. If you only want to receive one Box, sign up for a monthly recurring subscription and then unsubscribe after you make payment. Your account will be debited shortly after you subscribe. Your subscription will appear to have expired when you go to My Account, but you will still receive one box, and one box only.

PAYMENT METHODS

When will payments be taken for Gambettes Box?

For monthly subscriptions, payment is taken on the first working day of the month. For gift subscriptions, the total amount will be debited from your account as soon as you subscribe. They appear on your bank statement between a few days and a few hours after subscription (depending on the time you order and on your bank)

How do I change my bank details?

You can change them yourself by logging into your "My Account", then click "My Orders" on the left hand side and then click "Change my bank details". Don’t forget to validate your changes.

Can I pay for my Box with my Paypal account?

Unfortunately, it’s not possible to pay for a subscription using a Paypal account. However, we are working on other payment methods so if you have suggestions don't hesitate to share them with us for consideration.

DELIVERY METHODS

How do I change my shipping address?

You can change your shipping address in your "My Account", by clicking "My Orders" on the left hand side and then "Change Delivery Address". Please note, you have until the last day of the previous month for your change of address to be taken into account. For example, you must change your shipping address before August 31st if you want your new address to be taken into account in September.

You can enter an address in the following countries: Austria, Belgium, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, Netherlands, Sweden and the United Kingdom.

In which countries do you deliver Gambettes Box?

Gambettes Box is available in Germany, Austria, Belgium, Denmark, Spain, Finland, Ireland, Italy, Luxembourg, the Netherlands, the United Kingdom and Sweden. If you want to receive Gambettes Box in France it is here.

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